My Fleet Boss Reported 22 Stuck Panes Instead of Fixing Them
Rate-limit recovery isn't a decision — so why was my supervising agent asking me about it? A story about classifying agent actions as mechanical or genuine.
● Urgent-care operator · AI-agent engineer
I build AI that makes urgent care faster, better, and less exhausting to run.
A growing share of my urgent-care company's operations runs on a fleet of AI agents I built — and I write down how it actually works so you can use it too.
You run a clinic
See how AI actually runs the operations
Intake, scheduling, charting, billing — the whole day, run by agents, with a human on the calls that matter.
How I run it → You build with AITake the patterns I use every day
Agent harness, self-verification, recovery, the failures nobody screenshots — written to lift straight into your own agents.
Read the field notes →Latest writing
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From the garden
Wander the garden →
Seedling Last tended 2026-07-06
Verify the Sender Before You Trust the Message
When inbound outreach arrives, check whether the claimed identity matches the underlying signals. A pitch that names one organization while emailing from an…
Seedling Last tended 2026-06-18
An Orphan Issue Is Not Delivery
Filing a ticket creates the appearance of progress while nothing is actually owned, scheduled, or moving.
Seedling Last tended 2026-06-18
Judge the Fact Before You State It
An LLM's attention is cheap and a human's is scarce. Spend the cheap one to protect the scarce one.
Selected work
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Patient Portal
A single web platform that runs a clinic's whole day — check-in, a live provider queue, lightweight charting, telehealth, staff messaging, and billing — instead of a dozen disconnected legacy tools.
Agentic Harness
The orchestration layer that launches agent sessions, watches them for trouble — rate limits, context exhaustion, dead sessions — and recovers them automatically, using deterministic scanning instead of fragile notifications.
Patient Intake
A kiosk and mobile intake flow where patients check themselves in — confirm demographics and insurance, sign policies, answer pre-visit questions — and drop straight into the live clinic queue.
If this is your kind of problem, email me.
Building agent systems inside a real business — or running a clinic and wondering what this could look like for you? That's exactly the conversation I want to have. No form, no funnel.